FAQ

Frequently Asked Questions (FAQ)

Welcome to the Enriched LLC FAQ page! Below, you'll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us.

1. What products does Enriched LLC offer?

We offer a range of natural hair and body care products made with organic ingredients. Our product line includes shampoos, conditioners, lotions, oils, and more, designed to promote healthy, radiant hair and skin for all people.

2. Are your products suitable for all skin types?

Yes, our products are formulated with natural, organic ingredients that are gentle and suitable for all skin types, including sensitive skin. If you have any specific concerns or allergies, we recommend reviewing the ingredients list on each product page or contacting us for more information.

3. How do I place an order?

To place an order:
  1. Browse our products on the website.
  2. Select the items you'd like to purchase and add them to your cart.
  3. Proceed to checkout to enter your shipping and payment details.
  4. Complete your order, and you'll receive an order confirmation email.

4. Can I modify or cancel my order after it's placed?

Orders are processed quickly to ensure timely delivery, so we may not be able to modify or cancel an order once it's confirmed. If you need to make changes, please contact us as soon as possible, and we will do our best to assist you.

5. Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50.00 (before taxes and discounts) within the United States.

6. How long will it take to receive my order?

  • Standard shipping: 5-7 business days
  • Expedited shipping: 2-3 business days
Shipping times may vary depending on your location and the shipping method selected.

7. How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use the provided tracking number to track your order’s progress through the carrier’s website.

8. What if my order arrives damaged or incorrect?

If your order is damaged or incorrect, please contact us immediately at enrichedheadtotoe@gmail.com. We will assist you in resolving the issue and provide a replacement or refund, as appropriate. 

9. Do you ship internationally?

Currently, we [do/do not] offer international shipping. If available, international shipping times and rates will vary depending on the destination country. Customers are responsible for any customs duties, taxes, or fees.

10. Can I return a product?

Yes, we accept returns within 30 days of purchase, provided the product is unused, unopened, and in its original packaging. For more information, please review our Refund Policy.

11. How can I contact customer service?

You can reach our customer service team by:
  • Email: enrichedheadtotoe@gmail.com
We aim to respond to all inquiries within 1-2 business days.

12. Do you offer gift cards?

Yes, we offer gift cards in various denominations. These can be purchased on our website and used toward any of our products.

If you have additional questions, feel free to contact us directly. We're here to help!